Coordination in Business Process Offshoring

Integrating Distributed Work: Comparing Task Design, Communication, and Tacit Coordination Mechanisms

We investigate coordination strategies in integrating distributed work. In the context of Business Process Offshoring (BPO), we analyze survey data from 126 offshored processes to understand both the sources of difficulty in integrating distributed work as well as how organizations overcome these difficulties. We find that interdependence between offshored and onshore processes can lower offsho...

Does Offshoring Impact Customer Satisfaction?

While researchers have noted the increase in offshoring IT and business processes since the 2000 timeframe, there is limited work on the implications of offshoring for firms and consumers. This research begins to address these implications by studying the relationship between offshoring and customer satisfaction, expressed through the American Customer Satisfaction IndexTM tracked by the Nation...

Offshoring ERP Implementations: Critical Success Factors in Swiss Perspective

Enterprise Resource Planning (ERP) applications are changing the way businesses are run. IT Offshoring is changing the way IT Organizations are run. However, both ERP implementations and IT offshoring are fraught with risks. When both ERP implementation and IT offshoring happen together, the risks get even more pronounced. The paper presents the critical susses factors of offshoring ERP impleme...

Governance Challenges in Business Process Offshoring: the Base))) Solution

Business-Related Determinants of Offshoring Intensity

Some researchers view information systems (IS) offshoring as extension of onshore IS outsourcing. However, others have the opinion that IS offshoring has its unique characteristics because of which, we cannot extend research made in onshore IS outsourcing without testing its applicability to the offshore context. This tension motivates our research to examine whether determinants of IS offshori...